Although you find a lot of people are selling Dimplex and Classic Flame products, you'd be surprised to learn that many of them are NOT authorized internet distributors. Any fireplace bought from a non-authorized dealer will not be eligible for warranty service, rebates or customer service through the manufacturer.

QSN Electric Fireplaces is an Authorized Internet Dealer for both Dimplex and Classic Flame. This means our customer service staff is fully trained to answer your questions and make accurate recommendations. Any products purchased through us are fully covered through the manufacturers warranty service.

Why Buy From QSN Fireplaces?

1. We are a full service organization. We are available to you before, during and after your purchase. If you have questions on which model to choose, or need advice on installation after the sale, we are always here for you. We strive to provide personal service for each and every customer.
2. Our staff is fully trained on all the products we sell. Any customer service agent you talk to has hands on experience with each and every fireplace we offer.
3. We offer free freight delivery on every fireplace mantel we sell. We will carefully place your fireplace on a pallet, and strap it down. It will then be placed on a truck to be delivered directly to your home or business. This ensures your fireplace arrives safe and sound every time.
4. We guarantee to have the lowest prices available. Period. We frequently check our competitors to make sure we are offering our customers the absolute best deal available. If you do happen to find an item elsewhere for less, please let us know. We will match any competitor's offer.
5. We have a 100% satisfaction guarantee. Customer satisfaction is our number one priority, and we will assist you in any way possible.
6. We have a hassle free return policy. If you purchase something, and then change your mind after you receive it, just give us a call. We will accept any return for up to 30 days as long as it is in saleable condition. Just pay the return shipping, and we will refund the cost of your item.